Most phone, laptop, and tablet repairs take no more than 24-48 hours to perform. Water damaged devices often require a greater amount of time as it can be more complex and require additional parts. If in the rare case your repair will take longer than 48 hours or we need to order a part, you will be notified prior to commencing the repair.

The OEM store only uses the highest quality aftermarket parts, this means that there is virtually no difference between the original (OEM) parts and the aftermarket parts offered. All these parts also come with a 3-month warranty should, in a rare case an issue does arise. However, we understand that there are reasons some may prefer to have OEM parts used for the repair, that’s why the OEM store offers you the option to use OEM or aftermarket providing the perfect repair for your budget.

Here at the OEM store, we run by a “no fix, no fee” policy, meaning you can drop off your device to be looked at and if we can’t fix it your device will be returned to you free of charge.

The home button is a central part of many phones, we are proud to say that we have years of experience repairing home buttons. Additionally, we can repair power buttons, volume buttons and the silent switch should you need.

Often consumers are told that a water damaged device is irreparable, however, this is often not the case. Whilst, repairing a water damaged device can take longer than other repairs, it is very possible to do and is often much cheaper than replacing the device.

Because the OEM store only uses the highest quality parts there is no difference between the aftermarket and original parts used in repairs. With our 3 month warranty, you can be confident that your repair will be completed with the best parts available. However, at other repair stores after market parts can be acquired cheaply and of poor quality, and as a consumer it is important to be aware of this.

We are confident in fixing a variety of different phones from almost any brand. Sometimes we may need to order the parts in, however, the repair process between phones and brands are very similar meaning we can almost certainly confidently perform a repair on your phone.

We sure do! Depending on our availability we are usually able to offer an iPhone 7 as a temporary device for you while yours is getting repaired.

We sure do! No repair is too big for us, we can make sure all of your devices issues are resolved, at affordable rates.

In order to perform diagnostics and check the status of the device, we do require your passcode. However, rest assured that the OEM Store values your privacy and has strict policies that each skilled repairer abides by to make sure that you are protected.

No, you can take the sim card out of the phone prior to the repair.

Yes, make sure to bring your device in with all the parts and we will be able to complete the repair for you.