A perfect repair every time with 6-12 month warranty options depending on your repair.
Customer Rating
Highly rated by our amazing customers.
From Humble Beginnings
Starting from humble beginnings OEM Store aims to give you the most options when it comes to your repairs working out exactly how we can meet your needs.
We can come to you to carefully repair your device. No matter the age or model we have the tools and expertise to carefully repair your phone at the best possible price.
At 3pm and in a panic, I phoned John to see if he could repair my phone. He was out purchasing parts but I was able to... leave my phone at his office. Upon his return he messaged to say he had the parts in stock and could repair my phone before close of business. All at a reasonable price too!I'm a very happy customer.Thanks John!read more
Incredible service and reliable products. I’ve been getting all my devices repaired by John for many years now. New... iPhones, laptops and iPads. John always makes the process smooth, hassle free and simple. He’s Always reliable and happy to help out whenever I have any questions or concerns. Would highly recommend going to John for any of your gadgets. Overall, I’m always over the moon with the service and friendliness. Will definitely be returning and would highly recommend if you’re in search of a reliable and trustworthy service.read more
I can highly recommend this company! Incredible customer service and they genuinely just want to help you with your... device for the best possible price. I won’t go anywhere else from now!read more
I smashed my Google Pixel 6 Pro screen pretty well this morning with light bleed and everything. John quickly got back... to me with a good quote for $450, and explained what the repair would require. All other quotes were around $500.I brought the phone in at 11:30am the same day and they had it fixed in less than 20 mins.Thanks for your amazing service!read more
I’m so happy that I decided to have John help me fix my phone - by far the most professional experience I’ve ever had... when I’ve taken a smashed phone in for repair. After considering going to a local shopping centre, I found John and he fixed my phone in under 10 minutes and for the best price I’ve paid. I thought I’d need to buy a new iPhone but it’s clear that he knows his stuff. If you want professionalism, efficiency and a flawless repair and a great price, definitely go here.read more
We've tried lots of places for phone repairs over the years. John at the OEM Store is by far and away the best person... we've ever worked with. He provides outstanding service at a good price and always goes above and beyond for his customers.read more
John was remarkably helpful with my laptop dramas. I couldn’t be more pleased with his advice, efforts, pricing and... genuine care to get my laptop back up and running. Never trying to up-sell me or rip me off, just wanting the best outcome possible for me. Thank you, John!read more
i could not recommend John and his team highly enough. He went above and beyond to ensure i was happy with the out... come. John even sent an employee to collect and return my devices when i was unable to. He is very reasonably priced (i even go as far as saying too reasonably priced, as i've previously used another retailer who was twice the price for the same repair). I would highly recommend to my friends and family and use his services again if needs be.read more
Just want to give a big shout out to John from The OEM store for responding to my post last week about fixing the... screen on my daughters laptop. John was super efficient and kept me informed. I dropped it off to him yesterday and he delivered it back to us today.The work was perfect, he was incredibly helpful, polite and efficient, I would highly recommend the OEMread more
I can’t express enough how helpful he has been with my phone repairs. He has very reasonable prices and does a great... job with his repairs. Very ethical and professional. John is great with customer service and I wouldn’t go to anyone else for my tech issues.read more
We had a brilliant experience with John today. Rectified a previously bodged iPhone repair, replaced a couple of iPhone... batteries whilst we waited. Prices very reasonable . Service excellent. If you are in the area would definitely recommend .read more
Water damaged phone and had me up and running in 2 hours. A legend. Highly recommend John for all your mobile phone... needs. Very professional and great bedside manner...read more
My experience at The OEM Store was very positive. I was due for an upgrade so decided to buy an iPhone 11 from OEM. The... price was great and the team even helped me transfer my data across to the new phone. Highly recommend to anyone needing a phone repair in the Brighton Area!read more
Super happy with my phone. The first screen was faulty but John swapped it over to another screen and went the extra... yard, replacing the back of the phone aswell. Totally over and above and everything working perfectly. Thanks John. I'll bring my tablet in next 🤪read more
Fantastic service by John. Really appreciate your help John in saving all our precious memories and sorting out a great... laptop for us! So thrilled. Highly recommend.read more
What a find. Tried several repair places before. But the experience with oem was amazing. John repair a phone deemed to... be “not worth to repair “ by an apple genius at the apple shop in Southland, suggesting “it will cost less to buy a new phone “ . John repaired it for a cost under $100 (and they call themselves apple genius!!!).And to top it John added a screen protector glass as a bonus.Not for nothing he has 5 stars- John is my phone repair guy from now on! ( and apparently they sell phones as well).read more
I had a great experience with the OEM store. The prices are very reasonable and the service is extremely high quality.... John is very friendly and did a great job of fixing my phone screen. Could not recommend OEM store more.read more
Had my apple watch screen replaced today with great quality and lowest price. Thanks so much John for your professional... service, definitely will come back. It is highly recommended!read more
John is such a legend. He fixed my iPhone screen with minutes and at a very reasonable price. OEM store much... recommended. John went above and beyond the service requirements.read more
John was a pleasure to deal with. I felt he was honest and trustworthy.He tried his utmost to fix my phone, but was... unable to do so. He didn't charge me for his time, which l appreciated.I would definitely use his services again if needed.read more
What a fabulous service place. I was having trouble keeping the charging cord connected to my iphone. John was able to... immediately help and the connection port was fixed in about 5 minutes for only $35.read more
I had a great experience with these guys. I thought my phone was a goner, but they fixed my screen and made it like new... again! Keep it up, would highly recommend!read more
The team was super amazing!! Unfortunately I had stuffed my phone big time and apple and another tec store said nothing... could be done. These guys took on the challenge and tried everything they could. They had found a solution and before I knew it my phone was back good as new!!! Super stocked with the outcome and the overall service. Definitely recommend!!!read more
Top service from John who picked up and dropped off my iPad Pro V1 and replaced the glass, not the LCD touchscreen.... That made it much cheaper! Also, it was done within a day and included a free screen protector.read more
Could not speak any higher about the service & friendliness of John.Honest, quick & dropped my repaired phone to my... home.Not only that, he repaired a phone free of charge due to it going to a child/ family that are unable to afford a phone.Absolute gentlemen! Thank you John, will be highly recommending you to all :)read more
Fantastic service! John went above and beyond to fix my phone quickly and delivered it to me at work when I couldn’t... pick it up. Couldn’t recommend enoughread more
Highly recommend using The OEM Store for your home IT issues. He and his techs sorted out a curly power issue after... replacing my laptop battery. Nice bloke, great price and top service. Thanks again John.read more
Fast, professional and friendly service. They picked up my phone (which was smashed beyond belief, and hadn’t been... turned on in two years) and I had it back within a few hours, delivered to my door, charged and working! Fantastic value, thank you!read more
This guy is the best. Easy to deal with, always goes out of his way and great price. Have him on speed dial for any... phone needs. Highly recommendread more
One of the best customer service experiences I've ever had.OEM were fast, honest, reasonable price, and went above... and beyond. They fixed the phone so quickly (picking up and dropping off on the same day from my home). They fixed my phone and it is now working better than ever!The issue they fixed was caused by another shop doing a dodgy job. John, the owner, wrote a report for me so that I can try and get reimbursed from the other repairer. OEM is has earned a loyal customer from the experience that I had today. They really went above and beyond.read more
I experienced exceptional customer service by John today. One quick call and John proceeded to source the part i... needed, picked up the MacBook, fixed it and returned it all within a few hours!!! Outstanding! I can not recommend him highly enough.Thank you so much John, you will be our first point of call if ever we need your services again.read more
We have used OEM Store for a number of repairs on phones and laptops for our family. John always responds very quickly... and the speedy door to door service is fantastic! There is always a fair and firm price and we’ve always been happy with the results.read more
Best phone screen repair job I've had! John has repaired 2 phones for me now and he is very professional, able to do... the job very quickly, communicates well and uses quality parts. Pickup and dropoff is also available in the area which is also a major plus. Highly recommended!read more
Very impressed with the service from John and the OEM team. Efficient, professional and affordable. Damaged iPhone 11... Pro Max was picked up, repaired and returned within 2 hours. Very happy and would confidently recommendread more
Had 2 phones fixed with OEM, excellent service each time. Fast, professional and reasonably priced. Same day service,... after hours, collect and deliver. What more could you ask for. They are my “go to” repairers!read more
John was amazing, very quick turn around, went above and beyond to repair my Samsung S21 screen. Fantastic work, smooth... pick up/delivery and fair price! Honest service, can highly recommend!read more
Took on the challenge of fixing my Apple Watch series 6 and I couldn’t be happier! Absolutely perfect job with amazing... communication along the way. These guys know what they’re doing and provide their knowledge to a great standard. Thank you again guysread more
Awesome customer experience! I had my iPhone X fixed a couple times with these guys and the service was the best I’ve... found. So many places treat you like they’re doing you a favour by fixing your phone, but the guys at OEM are as professional as it gets. Definitely coming back.read more
Really great service, John was very specific with prices and services, responded quickly and was very professional. Had... my phone picked up, repaired and dropped off in the same day. One of the few repairers who offered the true tone functionality to be restored when replacing the display. Highly recommendread more
At OEM Store we understand how important your laptop can be for work, education or any number of other activities, that’s why we aim to make it as easy as possible to get your laptop repaired and back to you in as little time as possible.
Two Hour Repairs
With two hour repairs, we can get you and your laptop back in action so quickly, picking it up and dropping it off so you can focus on the things you love.
OEM or Aftermarket
Our goal is to enable you to choose what we use to repair your laptop, original or aftermarket.
The OEM Store was absolutely great quick response, nice and easy to work with and great pricing he fixed my iPad which was smashed up and he did it within the day. Thanks, John & The OEM Store much recommended 👌👍.Anthony S.
I couldn't be happier with the job the OEM Store did to repair the badly cracked screen on my MacBook Pro. Excellent service and a very competitive price. Pick and delivery made things very convenient. Highly recommended!Nikki H.
John and the team at The OEM Store have been absolutely great in resolving all of my device repairs. I smashed my XS Max and wanted an original repair. The OEM Store did a perfect job. Highly recommend!Grace J.
Thanks to the OEM Store who fixed my iPhone's cracked screen in less than an hour. Contactless pickup and drop off from my home and he even offered an 'Elwood' discount. Talk about amazing service. Brilliant job. Highly highly recommended 😊.Christina R.
Fixed my Google Pixel 2 XL screen for a very reasonable price. It all came with a warranty which proved to be helpful when I started having issues with my proximity sensor. John took the phone back and fixed it immediately with a great attitude. I would highly recommended them.Travis S.
Frequently Asked Questions
Personal devices have become a central part of our lives today, so we understand that you will have questions about the repair process. These are some of the answers to the most frequently asked questions.
OEM vs. Aftermarket
At the OEM Store, only the highest quality aftermarket parts are used, this means there is virtually no difference between OEM and aftermarket parts. The best part is they are often cheaper for you! However, if you prefer we still offer OEM parts.
Water Damage
Often people are told that once water damaged a device is irreparable, however, that is not always the case. It is often more cost-effective to repair your water damaged device with us than to buy a new one.
Battery
If your phone is constantly running low on battery, it is probably time to replace your battery. This is a straightforward and affordable repair that can be performed in less than two hours.
Where are you located?
We are located in Bentleigh, Bayside. However, if you can't get to us, give us a call and our team might be able to come to you!
How Long Will it Take?
Depending on the complexity of the repair the time taken can vary from 2 to 48 hours. In rare cases it can take longer, however, you will be notified before the repair begins if this is the case.
What Is Pick Up?
At OEM Store we appreciate how busy life can get, thats why we proudly offer the option for you to get your device picked up broken, and dropped off repaired for only $20.
What Can We Repair?
We are ready to tackle almost any repair. With our extensive experience, we have now worked on almost every phone brand with most repairs being carried out successfully.
What If We Cant Fix It?
In the rare case that we can't repair your device we proudly work by a no fix no fee policy. That means if your device doesn't return fixed it will return free.
We are here to help, should you have any further questions before or after your repair we would love to hear from you and help you get your device back in action, if your in the bayside area you can even drop by and our team will be here to answer your questions!
